Digital-first Patient Support Programs.
Less friction, faster onboarding, stronger adherence.
We build PSPs that move enrollment, prior authorization, reimbursement navigation, training, and adherence support. Electronic and virtual support that changes patient outcomes.
The healthcare landscape that legacy PSPs were built for no longer exists.
Traditional vendors are anchored to large workforces, manual processes, legacy systems, and brick-and-mortar operations. That stack inflates cost, blocks innovation, and loses patients between prescription and first fill.
A digital-first PSP removes friction at the prescribe-to-fulfill step, then layers human support where it actually changes adherence.
- Patients see physicians less often and more visits are virtual, which compresses the window for in-office enrollment.
- Medications with fewer prescribing barriers get chosen preferentially. Friction at the prescription is friction at the script pad.
- Patients with education needs feel "on their own" when nobody helps them through reimbursement, training, or the first refill.
- Legacy vendors run on people, not platforms, which makes program changes slow and per-patient cost rise with volume.
What our digital-first PSPs deliver in production
<3 months
to launch first PSP. 2 months to add additional drugs.
4.55/5
patient satisfaction rating
50%
reduction in PSP design and setup costs
32%
reduction in ongoing hosting fees
200k+
patients supported in the last 12 months
Adherence and retention are the real KPIs in a PSP. Every program we build is scoped against those, not against vanity metrics.
The five places patients drop off. A digital answer for each.
Moving a patient from “prescribed” to “still on therapy at month six” requires removing friction at every handoff. We have a digital workflow at each one.
1. Enrollment
Patient-driven digital form replaces fax and call-center intake. Consent, prescription upload, and insurance details captured in one flow.
2. Prior Authorization
Pre-populated PA form, secure email link, electronic physician signature. No new credentials, no EMR integration cost.
3. Reimbursement Navigation
Only patients who actually need escalation get routed to a case worker. The rest self-serve, which is most of them.
4. Bridge to Therapy
Immediate 30-day supply through our pharmacy partner on Day 0 or Day 1, with optional home delivery.
5. Training and First Weeks
Therapy-specific training videos, virtual RN or RD consults on demand, and claims-driven check-ins at refill intervals.
Plus: Adverse Event Triggers
Triggers built into surveys and check-ins automatically flag cases for pharmacovigilance reporting.
Most PSPs treat enrollment as the finish line. We treat it as the start line.
Our adherence support is integrated into the same workflow that enrolled the patient. The data, consent, and clinical context are already there. The patient does not have to start over with a different vendor on a different system
Our internal Medical Weight Management Center program runs on this same architecture and achieves 95% adherence to treatment.
- Proactive refill reminders triggered by claims data at day's supply minus 5 and minus 1
- Day-one-late triggers that prompt an RN to reach out before the patient lapses
- Asynchronous digital communications aligned with the high-risk adherence intervals specific to each therapy
- App plus virtual HCP consult programs for therapies with titration, injection complexity, or strong stigma load
- Patient-reported outcomes and satisfaction surveys built into the workflow, with keyword-triggered escalation
Oral and self-administered injectable therapies across major therapeutic areas.
We have built and operated PSPs across the therapeutic areas where adherence and reimbursement complexity matter most.
- Endocrinology. Diabetes, obesity
- Neurology. ADHD, narcolepsy
- Cardiovascular. Cholesterol, chronic heart failure
- Immunology and rheumatology. Rheumatoid arthritis
- Respiratory. Asthma, COPD
- Gastroenterology. IBS
- Digital-first by design, not retrofitted onto a legacy call-center model.
- Bilingual English and French services, with the right clinical disciplines (RN, RD, MD, RPh) deployed where they change outcomes.
- Owned patient management system with omnichannel support (voice, video, SMS, fax, email)
- Canadian team, Canadian data residency, PIPEDA and PHIPA compliant by default
- Integrated with MedStack Control hosting for provable compliance and audit-ready documentation
- Strategy, software, hosting, and operations under one roof
Ready to talk PSP?
Whether you are launching a new PSP, consolidating multiple programs onto one digital platform, or evaluating a switch from a legacy vendor, the fastest path is a short call.